Saturday, November 6, 2010

Cancelling an Order on Etsy

Alright, I'm going to go ahead and cancel the order. It's a disappointing first experience but I really hope that person comes back! I'm doing it as I write this so I can give a step by step of what I do. Perhaps so others will know...but more likely so I'll remember for next time. Yes, I'm selfish like that...

I went to my etsy, and under "Orders" on the left hand side was a link "Cancel an Order," which will take you here.

I relisted it first so that I wouldn't lose any information, then I went to the invoice section of the sold order and cancelled the transaction. I didn't leave feedback since I never heard from the buyer, but I did send her a message within the cancellation thanking her and telling her if she still wants a purse, to please come back.

I would think this is good costumer service. She may not have known how to buy and may not check her mail obsessively every I do. I always like to give people the benefit of the doubt anyway.

SO now, the last thing I've done to finish this little unpleasant business is to cancel the invoice I sent from paypal. This I did by going to paypal. Under "Order Status" is a menu that says "remind." Click that and it'll give you an option to cancel.


Alright, now it probably really will take me several months to get a bite, but you know, that's business. I just want to keep making things, keep posting, and if someone thinks they're worth buying, then as we say in Oklahoma...YEEE HAAAAW!! :)

Friday, November 5, 2010

My First Sell!...sort of

So a couple of days ago I made my first sell! This quirky little guy. I was stoked! I actually thought it would take me several months to even get a bite. I did however try several etsy tips to get better exposure.

1. Don't add everything at once
2. Add only a couple of items a day
3. Add them at around 7pm

The second batch of owls I added got a hit! But there was a problem. I got an email from etsy, but no confirmations from paypal. I had read here that you need to be sure that the person ordering your item actually paid for it.

I wasn't even sure where to check to make sure they had. The only for sure way I could think of was to go straight to my paypal account. Nothing was added, so after several hours, I went ahead and sent a message using both the convo feature on etsy and the buyer's email address, as suggested by this blog.

I politely reminded her, thanked her, and sent her a link to the invoice on etsy.

Today, I still had nothing so I went ahead and made an invoice using paypal. Here's how.

I haven't heard back yet, but I am a little disappointed that this is my first experience with selling. I am glad, however, that there is so much information about how to handle these issues. I assume they are fairly common, and I'm glad I know for next time!

Monday, November 1, 2010


I just posted my very first item!!! YAY FOR ME!!

I took pictures inside because by the time I got the camera I wanted and was ready to do it, it was dark outside. The pictures turned out all orange and weird, so I downloaded the free software, Picasa from Google. It's very simple. Works great. And I think my pictures turned out really well.

I have many more to add, but it's hard to convince my husband to take a picture of me using it. AND as most cameras go, I ran out of battery in like an that's always fun.

I decided as I was adding my first post that I would offer free shipping. I've heard over and over that if you're shop isn't doing well to try adding that. I love free shipping too! So I thought, "What the heck!" Especially with Christmas coming up, who wouldn't want free shipping!

Now I need to get busy posting my other items and waiting for the bite. You will hear from me soon when I sell my first etsy product!